Privacy

Premier Home Loans Privacy Statement and Consent Form is available here.

Mortgage & Finance Association of Australia

Premier Homes Loans is a full member of the MFAA (Mortgage & Finance Association of Australia).

The MFAA is a body whose stated mission is to ensure the orderly and ethical working of the mortgage and finance industry in Australia.
It does this by ensuring MFAA members are recognised as a trusted source of finance, by providing education for its members and staff and by embracing best practice customer services. It seeks to be the recognised authority in Australia on all aspects of the mortgage and finance industry.

In order to maintain membership of this association, brokers and financial institutions must comply with the standards and benchmarks that are set down in its constitution. Where these standards are not met, the MFAA has the power to expel and suspend members from its organisation. Members who have been expelled or suspended are listed on the MFAA website.

Premier Home Loans Complaints Procedure

If you are not satisfied with the level of service provided by Premier Home Loans, you can:

  • Contact us on our office telephone line 08 8100 0700 or fax 08 8100 0755
  • Email us: enquire@premiersa.com.au
  • Write to us:
    The Manager
    Premier Home Loans
    160 South Rd
    Torrensville SA 5031

We undertake:

  • To deal with your complaint fairly, confidentially and effectively
  • To respond to you within 48 hours to provide you with a likely timescale to resolve your issue
  • To keep you up-to-date on progress made

Credit & Investments Ombudsman

Premier Home Loans and each of its Accredited Mortgage Consultants are members of the Credit & Investments Ombudsman Limited (CIO). CIO provides its members and customers with an alternative method for resolving their disputes efficiently and is independent of the legal system. CIO is an ASIC approved external dispute resolution service. If after following the processes outlined in the complaints procedure above, your issues remain unresolved, using CIO as an alternative mediation or dispute resolution service is an option available to you.